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Customer Service Standards

Sense of Ownership/Accountability:
As a representative of Tyrone Hospital, we are dedicated and loyal to its Mission and Vision and all it encompasses. We realize that our work is a reflection of who we are as people and professionals and we are proud of our image within the community. We strive daily to make Tyrone Hospital a better place for our patients to receive care, our employees to work, and our physicians to practice. We are Tyrone Hospital.

Attitude/Courtesy:
We are committed to providing the highest quality of service.  We are committed to striving to exceed our customers' expectations. Our customers will be treated with the utmost respect at all times. Our patients are the reason we are here. Positive attitudes are contagious.                              

Appearance:
We are proud of our personal appearance as well as the appearance of our facility. Our appearance reflects our respect for and willingness to serve our patients and customers. We are conveying an image of professionalism.

Communication:
Good communication is a key component of positive customer service. We are committed to making a favorable first impression. We will communicate respectfully, clearly and effectively.

Commitment to Our Patients:
As representatives of Tyrone Hospital, we are linked to one another with a common purpose of doing worthwhile work and making a difference. Regardless of our role within the organization, we work as a team. We say "Yes" more than “No" and "We" more than "I". We are holding each other accountable in a respectful manner to demonstrate our commitments to one another.  

Commitment to Our Co-Workers:
At Tyrone Hospital, our co-workers are our teammates.   We are linked to one another by a common purpose: serving our patients and our community. We must treat one another with courtesy, respect, and consideration.  Our patients observe our communication with one another on a daily basis, we will communicate professionally.

Waiting/Responsiveness:
We realize time is very valuable. We strive to provide everyone with prompt service. We are committed to meet or exceed their expectations.  We will thank patients and families for waiting and apologize for any delays.

Elevator Etiquette:
We will use the elevator as an opportunity to make a favorable impression.  Smile at and speak to fellow passengers.  We will create a favorable impression for our patients, visitors and co-workers with good elevator manners.

Privacy/Confidentiality:
We work together to ensure everyone's right to privacy and confidentiality. We maintain a secure and trusting environment at all times. We are respectful of everyone's privacy.

Safety Awareness:
It is our responsibility to be knowledgeable and prepared to respond to emergency situations as they arise. We are responsible to maintain a safe and accident-free environment. We are thinking safe and working safe.